SDL Group and Coronavirus (Covid-19) – An Update

26th March 2020

Following the tightening of measures announced by the government earlier this week, we wanted to take this opportunity to update you further as to what we’re doing across the SDL Group to protect our team and customers while doing everything we can in the fight against Coronavirus. The situation is obviously still evolving, but here are the latest updates from our businesses: SDL Auctions Our Birmingham auction (Wednesday 25th March), our Derby auction (Thursday 26th March) and our Leicester auction (Friday 27th March) – were all broadcast via live video feed from our website with bidders able to carry out telephone, proxy or internet bids to secure their purchases. We have set up an auction room in our Chilwell office where Andrew Parker will conduct the auctions in the usual manner. We have set up the rostrum as if we were at our usual venues and our audio-visual team have cameras in place for our live stream. In addition, we have now taken the decision to hold our April auctions in Nottingham and Manchester via live video feed only. As with this week’s auctions, this will mean all our bids will be received via the internet, proxy or telephone, however, they will be held behind closed doors with no one able to attend in person. For more information, please visit https://www.sdlauctions.co.uk/latest-news/statement-regarding-coronavirus-and-our-auctions/ SDL Property Management All our offices are now officially closed to everything except absolutely essential tasks that cannot be completed from home. We would be grateful if you would only communicate with us by phone or email as we have limited staff processing hard copy post. Should you have any queries the best way for us to communicate with you is through our resident’s portal SDL 360. If you’ve not already registered please do so now, at www.sdlpropertymanagement.co.uk If it is essential that you send a hard copy document, please use our Birmingham Office address: 154-155 Great Charles Street, Queensway, Birmingham, B3 3LP. For information about specific activities such as site visits and maintenance tasks, please visit our website. Wise Living Our priority as always is the wellbeing of our customers and people. All our offices are now officially closed to everything except absolutely essential tasks that cannot be completed from home.   Last week, we introduced extra precautions for any visits to our customers’ homes, with hand sanitizer available for all. However, from the 25th March 2020, we will only come to your home in the event of an emergency, maintaining a physical distance of 2 meters at all times. The team will work with residents to help in all circumstances, but for clarity on what sort of maintenance tasks we’ll still be able to complete at this time, please find the full list here. We appreciate that this is a worrying time for everyone, so we would like to thank you again for your understanding and patience. Having made a successful transition to home working last week, our teams are still available to support you on the phone or via email and will be happy to speak to you as always! We promise to continue to keep you fully updated. Our Wise Living team are closely monitoring this situation and will keep you updated on what it means, if you have any questions, please don’t hesitate to get in touch. We would be grateful if you could communicate with us via email (info@wiselivinghomes.co.uk) in the first instance as this the quickest and easiest way to get in touch with the Wise Living team. Century 21 UK All our offices are now closed but they are still available for support over the phone and by email. We are in touch with our offices every day and keeping them updated with the latest government guidance. If you have a running sale with our office, we will work with to ensure the sale is secure. We are continuing to market properties locally, nationally and internationally. We have the added advantage of marketing properties on our Century 21 global website for overseas buyers or tenants and will continue to market properties on Rightmove or Zoopla. In-person viewings will not take place over the lockdown period. We are working with offices on virtual tours, whilst strictly complying with social distancing. You can find more information by visiting our website. Our thoughts remain with all those affected by coronavirus both in the UK and around the world and we encourage everyone to #StayHomeSaveLives

© Copyright 2020 SDL Property Services Group Limited

SDL Group is a trading name of SDL Property Services Group Limited, registered in England and Wales under company number 06055271 and SDL Group Services Limited, registered in England and Wales under company number 10663384. Registered office: 17 Regan Way, Chetwynd Business Park, Chilwell, Nottingham, NG9 6RZ

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