13th March 2020
With the news surrounding Coronavirus (Covid-19) changing by the hour, we’re taking proactive steps here at SDL Group to make sure that it’s business as usual during the next few months, regardless of what they throw at us. Our number one priority is making sure that we protect our customers as well as our staff and their families. As a business we are preparing behind the scenes so that we can continue to help our customers with their questions and queries. Over the past few months we’ve made the change to using a cloud-based telephone system. This means that our front-line, customer facing staff can work from anywhere at any time – whether this be from our offices across the country, or from their own homes. We have also had a flexible working policy in place at SDL Group for some time, meaning many of our team are already well equipped to work from home. Over the next few days, we will be instructing our teams to take advantage of this, wherever possible, to minimise the risk to themselves, their colleagues and their loved ones. Our working hours across the group have not altered, and our team will still be fully contactable. In our Wise Living business, we anticipate the main impact will be any repairs to customer’s homes. This is due to potentially having limited advisors to take calls, as well as limited contractors available to enter homes and carry out the repairs. This means, we are asking our customers to consider the following before reporting any repairs to us:
- Is the repair an emergency?
- Are they able to facilitate access to the contractor?
- Can the repair wait, or can the repair be completed by the customer?